Return and Exchange Policy

We want you to be happy with your Junction 1869 purchase. Eligible regular-priced merchandise may be returned or exchanged within 30 days of delivery.

Return Eligibility

To be eligible for a return or exchange, merchandise must be:

• Unworn, unwashed and unused

• In its original condition

• Free from stains, odors, pet hair, damage or other signs of wear

• Returned within 30 days of delivery

• Accompanied by the original order information or other proof of purchase

Junction 1869 reserves the right to decline a return when an item does not meet these requirements.

Clearance and Final-Sale Merchandise

Clearance merchandise and items identified as final sale cannot be returned or exchanged.

How to Start a Return or Exchange

Contact Junction 1869 through our Contact Us page before mailing an item back.

Please include:

• Your order number

• The item you are returning

• The reason for the return

• Whether you are requesting a refund or an exchange

• The replacement size or color, when requesting an exchange

Please wait for return instructions before mailing your merchandise.

Exchanges

Eligible regular-priced merchandise may be exchanged within 30 days of delivery. Replacement sizes and colors are subject to availability.

Customers are responsible for return shipping costs when an exchange is requested because of sizing, color preference or another personal preference.

Junction 1869 will cover reasonable return shipping costs when an item is damaged, defective or different from what was ordered.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective or incorrect.

Include your order number, a description of the issue and photographs when applicable. We will review the issue and provide appropriate replacement, return or refund instructions.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The refund will include the eligible merchandise price and applicable sales tax.

Original shipping charges are not refundable unless the return resulted from a damaged, defective or incorrect item.

Your bank or payment provider may require additional time to post the refund to your account.

Return Shipping

Customers are responsible for return shipping costs for:

• Incorrect size selections

• Preference changes

• Unwanted merchandise

• Other returns not caused by a Junction 1869 error

Junction 1869 will provide or reimburse reasonable return shipping when the return is required because of:

• A defective item

• A damaged item

• An incorrect item

• Another fulfillment error by Junction 1869

We recommend using a trackable shipping service when returning merchandise. Junction 1869 is not responsible for a return package that is lost before it is delivered to us.

Questions

Please contact Junction 1869 through our Contact Us page with your order number and any questions about a return or exchange.